Yes. The threshold for PayPal, Payoneer payments is $25.
The threshold for wire transfer may vary due to your country, bank etc, usually it’s $160.
You can make 2 withdrawal requests per month:
- First withdrawal request - from the 1st to the 15th;
- Second withdrawal request - from the 16th to the last day of the month.
Payouts are done twice a month. We initiate processing on the 15th and the last day of each month. When the payment cycle begins, our finance team takes 2-4 business days to conduct a KYC check and process all payments. Once your withdrawal is "Sent" – Payoneer/PayPal will take 1-3 days to deliver the payment, while bank/wire transfer may take around 5 days.
We prefer to pay using PayPal and Payoneer. In some cases we can also do wire transfers, but the ability to proceed with bank transfer depends on the receiver’s country and the amount. Each case of a wire transfer should be discussed separately with your editor, or you can request a payment through [email protected].
1. For PayPal and Payoneer payments, you need to provide: account email, your full legal name, country, address (country, city, address line), zip code.
2. For wire transfers you need to provide such information: full name, account number, bank name, bank address, bank state, bank country, swift code and your address.
When you create the withdrawal and while our financial team processes the payment it will be in Pending status.
When the payout is sent you can see it in your withdrawal history - the status would be changed to Sent. After your request is in Sent status - it will take 2-3 business days for funds to be on your side.
Then you receive the payment and the status in your account changes to Paid.
There are several reasons why the payment could be rejected. The most common are:
▸KYC check is failed
It is essential that you use only your own payment credentials (your PayPal/Payoneer account should be registered in your name) - in order to pass the KYC check. If your withdrawal was rejected due to this reason, please contact [email protected] and provide your payment details.
According to both Exclusive and Non-Exclusive agreements, any type of manual or robotic increase in the statistics that influences the book traction is defined as fraud. In such cases, our compliance team will send you a special notice.
▸Incorrect writer’s details
Please check carefully that you have entered the correct payment credentials. It’s always better to double-check the payment details in order to receive the payment in time.
Number of coins that users spent on a novel multiplied by your revenue share% minus transaction costs & store commission.
The Payoneer Mass Payout Account provides companies, corporations and marketplaces with a cross-border payment solution, enabling them to transfer funds to large numbers of beneficiaries.
If you receive 3 or more payments from AlphaNovel, our editor or partnerships team may ask you to follow a unique link and log in with your account.
This will help our financial team to speed up payment’s processing and submitting and for authors to receive payment significantly faster.
On the official Payoneer website, you can also get acquainted with the concept of mass payments and view all the points in the FAQ section - link here
KYC verification is a mandatory procedure for identifying a person. We do this check before every payment in order to protect authors from possible fraudulent activities.
This check includes all identification procedures (all the data that we request at the stage of requesting for a withdrawal), as well as their analysis. That is why it is important that you use only your own payment credentials (your PayPal/Payoneer account should be registered on your name) - in order to pass this check.